These days we all do things – like ordering the groceries, setting a date with the plumber or advancing the heating – on the go. Whether we like it or not, our personal life is truly mobile.
SHOP FLOOR STAFF EQUIPPED WITH MOBILE DEVICES CAN PROVIDE CUSTOMERS WITH A SERVICE-DRIVEN, PERSONALISED IN-STORE EXPERIENCE
Suomen Kaukokiito Oy is Finland’s leading private logistics company. It manages 3.5 million shipments annually.
So supermarkets need an efficient ordering and inventory management system.
Dealing with returns has become an essential customer service function in recent years.
The rise of online shopping in particular has led to an increase in the number of customers buying items over the internet – especially during sales – without being totally sure about the purchase with the expectation they can return them once they’ve arrived.
Let’s start with some good news. It’s considered best practice when deploying mobile devices, such as handheld computers and printers, to install Mobile Device Management (MDM) toolsets in parallel. MDM is essential in increasing efficiencies to configure and deploy mobile devices, update associated software, enable triage (to cut the length of service desk calls), support remote repairs and find common faults – all of which, over a typical three-year device life cycle, cut ownership costs.
But, here’s the kicker.
In my previous blogs I showed how a lack of visibility over mobile devices can lead to incidents of loss and theft, reduced lifecycles, longer service desk calls and an increase in total cost of ownership. I also explained that while Mobile Device Management (MDM) solutions can help, many of our customers find it hard going to extract the data from them to improve device performance. In fact, 79% of companies want their asset management solutions to give them proactive recommendations to enhance device performance.
In my last blog I explained that, for every 1% rise in device failure rates, TCO grows by 23%. So how can you build on your investment in mobile technology, enabling high device availability aligned to business-critical workflows and ensure your mobile computers and printers deliver the anticipated benefits?
While selecting mobile technology, such as handheld computers and printers, for your organisation is an important decision as the number of users and dependant workflows continue to expand, the way you manage devices post deployment is as critical to your investment in delivering the expected returns.
It should come as no surprise that 15 million mobile computers have been sold and deployed since 2010. But would you believe that 99 percent of those are on an Operating System that will no longer be supported by 2020? That means twelve billion dollars worth of mobile computers will need to be refreshed over the next four years!