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The Road to Enlightenment and Ruggedised Handheld Devices

Posted by Steve Northcott

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April 2, 2015 at 5:50 AM


Growing up, I was greatly influenced by the cars my childhood heroes drove. So when it came to buying my first car – and I’m sure I’m not alone in this – all that mattered was how much performance I could get for my budget.

When it came to my next car however, the corporate working world and my children meant my priorities had shifted. Brands become important; I needed something solid, dependable and safe. Yet despite my resolve to buy something practical, I still ended up purchasing a car with more technology than NASA, and it wasn’t long until it became a beautiful, high maintenance liability!

So I’ve now taken a different tack and focused purely on the things that are really important to me. I'm not ashamed to say it: long-term economy is now my number one – but it's combined with a brand that has a reputation for reliability and specific extras that make my life easier. My car now has everything I need, the dashboard and controls are intuitively designed, it's economical yet has hidden power to get me out of trouble if necessary.

Just like with cars, the total cost of ownership for a mobile computer is so much more than the initial purchase cost. It's about the total ownership experience. This couldn't be more relevant than when you consider the comparison of consumer mobile smartphones or tablets vs. ruggedised, enterprise-grade handheld devices.

Our guide, ‘The Hidden Costs of Using Consumer-Grade Mobile Technology, presents some compelling evidence in terms of maintenance cost:

  • Consumer smartphones increase the total cost of ownership (TCO) by up to 50 percent compared to ruggedized devices.
  • Enterprise-grade devices are rich in benefits that add long lasting value to your organisation and bottom line.

But it's not just about the obvious costs. Soft costs such as lost productivity or customer dissatisfaction if a device does break, also need to be considered. How the device is used also needs to be considered. For example is signature capture required for proof of delivery or proof of service? Is an integrated scanner needed to track assets or deliveries?

The facts speak for themselves – the use of enterprise grade devices in the field will result in reduced downtime, longer service life, and improved productivity.

Find out more by downloading our guide, The Hidden Costs of Using Consumer-Grade Mobile Technology.

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I'd like to hear about your experiences of consumer mobile devices – in any working environment, including on the road. Please leave your comment and let's start a conversation.

Topics: Supply Chain, Mobility, Manufacturing, EMEA, T&L, Field Mobility