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The Visible Value Blog

The IT manager, the business exec and the wireless network

Posted by Mark Smith

April 6, 2016 at 3:00 PM

A tale of shared aims and different priorities



Imagine you could speed up decisions, make customers happier and help staff be more productive – in one go. According to a new study by Forrester Consulting1, that’s exactly what you can achieve if you refresh your wireless network.

Whether you're a business or an IT manager that sounds like a good place to be. Forrester found that more than 80% of business and IT managers agree that improving customer satisfaction is a priority. And a reliable mobile network is key to giving customers the service they expect.

So far, so harmonious. IT pros and business execs are pushing on together.

Well, yes and no. Agreeing on your destination isn't the same as agreeing on what you have to do to get there. Take a closer look at the stats in Forrester’s study, and a more nuanced story appears.

Business managers agree with their IT counterparts that security is important. Data and network security are high on business managers’ lists of challenges. But so too are capital and network costs.

You can probably tell where this is going. Both the business and the IT crews want security. But when it comes to how (or when) to pay for it, a difference in outlook appears.

82% of IT managers say better mobile security is a high priority for the coming year. Only 66% of business managers say the same.

Squeezed IT managers might see this as symptomatic of the broader state of IT. According to the latest report from Spiceworks2, security attacks are rising as budgets flat line. It found 59% of IT pros believe their companies don't invest enough in security.

With different responsibilities come different priorities. IT pros and business managers may not always agree on budgets and timing. But they remain united in a common quest to improve their wireless LAN. Both tribes recognise it can open the door to a world of possibilities. 

For the full story, take a look at the Forrester Consulting study. It reviews companies’ wireless LAN refresh plans and gives advice to companies planning their own upgrade.

1 Is it time to refresh your wireless infrastructure? Forrester Consulting
2 The 2016 State of IT, Spiceworks