While selecting mobile technology, such as handheld computers and printers, for your organisation is an important decision as the number of users and dependant workflows continue to expand, the way you manage devices post deployment is as critical to your investment in delivering the expected returns.
Why? Because in my experience if you’re unable to draw on the connected intelligence and analytical insight enabled through mobile solutions and carry out informed support and management of each mobile device, 5 common problems emerge.
5 ISSUES CAUSED BY ‘INVISIBLE’ DEVICES
- You can’t improve what you can’t measure: How do you know if you’re getting the most out of your device investment? Unless you can see the location, status and usage of these business-critical assets, you risk diminishing efficiencies and undermining timelines in pursuit of targeted business outcomes.
- Falling productivity and rising support costs: An inability to collect data from devices within the operational environment, pre-empt disruptions and enable informed device management impairs device performance in a number of ways. For instance, it’s time-consuming to roll out new software, to find faults and help users resolve problems. It’s harder, too, to manually track assets, collect data to improve device settings and optimise their lifecycle. The outcome is that device availability, and, as a result, user productivity, falls while support costs rise.
- Low user device adoption: Without usage insight, you can’t see if you have the right mix and allocation of devices per user per site, how many devices are actually being used nor even intelligence on the user experience in making sure the devices have the latest configuration and are deployed with effective remote support practices in place.
- Reduced device performance: understanding battery health and charging behaviours, connectivity, latest application and operating system (OS) versions, storage memory as well as health indicators such as if Printers, printhead health and odometer readings, are key in enabling peak device performance and extended lifecycle.
- Device attrition: If you’ve no way to track device whereabouts, it’s easy for them to get lost, stolen or misplaced. We’ve come across customers where lost devices cost upwards of £250,000 a year in hardware costs alone.
PLAN FOR SUCCESS
With every 1% rise in device failure rates, total cost of ownership grows by 23%, while according to Gartner, 70% of organizations have a 30% discrepancy between planned and actual inventory – a discrepancy that can add up to a significant cost in terms of loss or misplaced devices, missed targets and lower customer satisfaction.
That’s why I advise customers to spend as much time planning how they’ll manage devices as they do selecting them. In the next blog we’ll look at what to look for from tools that will help you see, measure and improve the performance of your devices.
 VDC TCO analysis for handheld computers