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Offering the Best Wi-Fi Service

Posted by John Wyer

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September 28, 2016 at 12:00 PM

Wi-Fi is one of those things that a business simply cannot have enough of: whether it’s running applications on professional mobile devices or offering free public access to customers, from the hotel, to retail store, to warehouse, Wi-Fi is a ‘must-have’ with employees and guests relying on fast and uninterrupted services.

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Norauto, a French business that specialises in car maintenance, car accessories and car parts, recently faced a common issue met by many businesses: its Wi-Fi was failing to cope with the demands placed on it. These included the use of more apps, the need for employees to access Wi-Fi in its car parks and the requirements of customers who wanted to surf the web or catch up on emails while waiting for their cars.

High-performance networks

Taking the decision to install a new Wi-Fi network across its self-service shops and workshops, Norauto approached Zebra partner Norcod, (part of the Digital Dimension Group), to update its networks.

Norcod configured and installed Zebra wireless infrastructure across 260 Norauto centres in France, with a mix of indoor and outdoor access points providing coverage across car parks, workshops, stores and back offices. Norcod also uses Zebra technology to remotely monitor and maintain the networks to ensure they run smoothly. 

Improving service

The fast, reliable networks are being used by employees and guests. Employees access a range of apps through their Zebra MC65 mobile computers, including inventory look-ups and vehicle checks. Also, teams greeting customers in the parking areas use the MC65s connected over Wi-Fi to record what work needs doing and to book the vehicle in to the relevant area in the workshop. The networks help improve customer service too. Customers can access guest Wi-Fi using their own devices or the touch screens in Norauto’s parts shops. Online services available via the touch screens include viewing Norauto’s e-catalogue, finding out prices and accessing applications such as Norauto’s i-pneu. i-pneu allows customers to find the right tyres for the make and model of their vehicle and order online.

Norcod is now extending the networks to cover all of its 140 franchise outlets in France and Spain. And since it no longer has to worry about the quality and reliability of its networks, it’s fully focused on what it does best: keeping customers happy.

Topics: EMEA, Wireless LAN, mobile computing, Field Mobility, mobile devices, Mobile Applications, Mobile, Wi-Fi