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The Visible Value Blog


Posted by Amanda Honig

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August 26, 2015 at 9:00 AM


This is the third in a series of four blog posts on mobile devices. 

Navigating The Mobile Device Maze, Part 3: Management, Support and Control

Choosing the right mobile devices for your specific business environment is only half the battle. Equally important is ensuring that those devices remain in top working order, are utilizing the most up-to-date versions of your critical applications and aren’t kept in service past their useful lives. This places a premium on mobile device management (MDM), support and repair services and lifecycle-based management of devices, applications and accessories. Manageability and Control.  Whether you utilize company supplied devices, a bring-your-own-device (BYOD) environment, or a combination of both, it’s important to be able to manage your device fleet remotely from a centralized location. This will enable you to always see the big picture. You’ll be able to control the switchover to upgraded device or accessory technology when necessary and automate and speed the process of pushing application upgrades to each device.  

In a multi-location manufacturing business, for example, centralized control of devices empowers you to set and manage uniform, company-wide mobility policies that help make sure all your workers have compatible mobile devices functioning at peak performance. In a BYOD sales operation, centralized control helps you keep track of each employee’s personal device, ensuring cross-platform connectivity and making sure the same or comparable applications are being used throughout the organization.

Support and Repair.  In virtually every enterprise environment, maintaining workflow is a crucial factor in maximizing productivity. One of the most significant interrupters of workflow is device failure that leads to worker and production downtime. This makes your support plan a critical part of MDM. Your plan should deliver exhaustive coverage that includes streamlined troubleshooting, fast turnaround on device repair and replacement and timely acquisition of new or upgraded technology.

One good example is a healthcare environment where device or accessory failure can lead to serious patient consequences. An agile troubleshooting, repair and device replacement plan can minimize downtime and keep crucial doctor, nurse, technician and staff communications flowing at maximum efficiency. In addition, a 24/7 help desk can make sure questions or problems that arise in patient care and monitoring, electronic record keeping or device operation are answered or solved immediately.

Lifecycle Management. In the mobile device world, technology innovation happens quickly and constantly. A lifecycle approach to device management—whether internally managed or using a third-party solution—helps you understand the fast-evolving mobility market. It helps you manage change, avoiding pitfalls like holding onto your old devices past their useful lives, upgrading too quickly or too often and struggling to wrest maximum performance from a complex, confusing fleet of mixed platform and mixed generation devices.

Whether you have enterprise-grade devices, consumer devices or a combination of both, a lifecycle management approach helps guarantee operational readiness, as defined by availability and performance. It helps you recognize the differences in typical use cases for consumer-grade—usually in office-type environments—and enterprise-grade devices that are ruggedized for harsh industrial and outdoor usage. It also helps you understand and plan for differences in replacement and upgrade cycles.

At Zebra, we’re one of the industry’s foremost innovators, and a leader in helping you manage your unique mix of mobile technology and applications, helping you know precisely when to hold ‘em and when to fold ‘em.

To download our “10 Steps to Finding the Right Mobile Device” report, click here.

Amanda Honig is the Americas Product Marketing Manager for Handheld Enterprise Mobile Computers at Zebra Technologies. Amanda works closely with Zebra’s product development and global marketing teams to introduce new mobile computing solutions to customers across all industries.

Topics: North America, mobile computing, mobile devices, MDM