Earlier this week, Zebra introduced Zebra OneCare, a portfolio of support services and Operational Visibility Service (OVS), a new managed service that provides a platform and dashboard for at-a-glance visibility into Zebra mobile device asset performance and operational business performance.
Every day, your Zebra products help you improve overall operational efficiency and accuracy, drive down the cost of doing business and increase workforce productivity. As a result, availability of these products is key to the success of your business and the return on your Zebra investment.
The new Zebra OneCare has three levels of service to help you meet your business needs and your budget.
Zebra OneCare Essential: Our foundational service offering, with comprehensive coverage, technical support during your local business hours and 3-day turnaround time on repairs. Zebra OneCare Select: A higher level of care means shipping a replacement device to you when you notify us of a repair, commissioning your mobile computer so you can use it as soon as it arrives, 24x7 technical support help desk. You'll also get access to our Asset Visibility Platform.
Zebra OneCare Premier: Our highest level of service. Choose the features you need and when, whether it's a customized dashboard, advanced diagnostics, alerts or a dedicated help desk.
Fully hosted Zebra Cloud platform: convenient remote access to your Operational Dashboard.
Mobile Device Management (MDM): console access to enable remote management of devices, including device updates, proactive management, troubleshooting, remote triage and security controls such as remote lock and wipe.
Proactive alerts: configurable thresholds aligned to user roles simplifies complex data into actionable insight.
Comprehensive deep visibility: A deep dive into your entire fleet of mobile computers and printers. Look at locations, by location or a specific device for a date range or a specific date.
Robust data collection: populate your dashboards to gain visibility into key metrics such as battery performance, utilization, location, configuration, wireless connectivity performance and more.
Training: Platform, portal and Mobile Device Management training helps you maximize the value and power of OVS to differentiate your business.