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DPD Austria: Delivering Convenience

Posted by John Wyer

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September 19, 2016 at 12:00 PM

Home delivery has made shopping far more convenient – unless, that is, you’re out when the courier calls. While missed first-time drops are a nuisance for consumers, for courier companies they’re a serious issue as delivery costs sky-rocket. And with internet sales growing – warehouses believe they’ll ship 83% more items by 2020[1] – delivery firms are looking for new ways to get orders into people’s hands more quickly and cost-efficiently.

DPD_Austria_-_Delivering_Convenience_.jpg

DPD Austria has the answer

DPD Austria employs 1,700 people, works with approximately 14,000 companies and manages the shipment of over 41,000,000 parcels and packages each year. It’s delivering more to households and, to offer more choice for consumers, it’s increased the number of parcel shops. The stores give customers the option to collect or drop off packages at a place and time convenient for them. To help recruit more stores, DPD uses technology to make it easy for retailers to offer the service.

Ready-to-go package

Working with its long-term hardware partner, cardseven Handelsunternehmen, DPD Austria has supplied each parcel shop with:

  • A Zebra TC55 touch computer (and accessories including charger and stylus)
  • A Zebra GK420d desktop printer
  • Training and ongoing hardware support. 

DPD has also worked with Ignitix in the development of a bespoke software package. Integrated into the Zebra TC55s, the easy-to-use software makes processing parcels simple – whether they’re being dropped off for dispatch or being collected. Customers can also pay using the system, with shipment labels, documents and receipts created automatically; these are professionally and quickly printed using the dependable Zebra GK420d and, if needs be, shop staff can also access historical data and reprint documents.

Shop staff immediately loved the TC55s, which offer the ease of use and aesthetic appeal of their personal devices, but which are significantly more robust and offer much more functionality. Through the software’s back-end, DPD Austria has improved its ability to track and trace the movements of packages through partner shops, ensuring compliance with its quality assurance and process management benchmarks.

Shop numbers double

Since deploying the new solution, the number of DPD Austria parcel shops has doubled. The increased convenience and greater service options ultimately mean more customers are using DPD Austria to ship their parcels.

[1] Zebra Warehouse 2020 Vision White Paper: https://www.zebra.com/us/en/about-zebra/newsroom/press-releases/2016/study-finds-increased-warehouse-tech-investment-by-2020.html

Topics: Retail, Printers, EMEA, labelling,, mobile devices, TC55