This is the second in a series of four blog posts on mobile devices.
Navigating The Mobile Device Maze, Part 2: Training, Security and Connectivity
With the broad range of options available, it’s no simple matter to choose the best mobile devices for your environment’s specific communications requirements. As a follow-up to my initial post on navigating the mobility maze, here are three additional considerations to keep in mind as you select devices for your business that help you minimize risk and maximize productivity.
Training and Ease-of-Use. Chances are, your employees will have different comfort levels with mobile technology. The Baby Boomer generation may be used to using older Windows devices, while Gen X and Gen Y workers are up-to-speed with newer smartphones, tablets and operating systems. Your goal? To have all employees proficient at using newer devices with more powerful capabilities, like touch screens and scanners.
In a variety of businesses, such as warehouse or hospitality environments, many workers may find newer devices with advanced capabilities to be less than intuitive. That makes it important to choose devices that reduce training time by offering built-in tutorials. Without a tutorial to refer to, the danger is that some users may be reluctant to use the new devices, even to the point of reverting to using pen-and-paper, significantly reducing productivity and accuracy.
Security Requirements. In today’s world of sophisticated hacking activities, enhanced security is all-important. Today, it’s about more than stealing credit card data; as exemplified by the recent hacking of Sony Pictures Entertainment, it’s also about breaching networks and systems that hold business-critical corporate information.
As you consider mobile device choices, keep in mind that securing a mobility deployment is a multi-faceted effort encompassing mobile device management (MDM), configuration and policy definition, enforcement and training. In businesses from retail to manufacturing, potential solutions include devices that enable you to create stronger firewalls, to lockdown your mobile devices to inhibit hacking and to replace the most easily compromised OS elements with enhanced and fortified enterprise-level security and management features.
Connectivity Options. Whatever your industry, reliable connectivity to your WWANs and WLANs is critical, but the fact is, not all your users need the same kind of connectivity. Some need voice only, some need data only; some may need single location connectivity while others may need connectivity across a campus or even off-campus.
A hospital or healthcare environment is a good example. Doctors, nurses, technicians, therapists, transport and home healthcare professionals may all have slightly different mobility needs, ranging from voice and data WLAN connectivity across the entire campus, to LAN connectivity in a single building to cellular connectivity beyond the campus. Selecting the best devices means understanding who will be using them, and what they’ll be using them for.
At Zebra, we’re here to help you analyze all your mobile device needs, and to help you navigate the mobility maze to choose the best devices for decreasing risk and increasing productivity.
Amanda Honig is the Americas Product Marketing Manager for Handheld Enterprise Mobile Computers at Zebra Technologies. Amanda works closely with Zebra’s product development and global marketing teams to introduce new mobile computing solutions to customers across all industries.