- Imagine you are running a busy café – it’s a demanding job. And customers want to be served quickly and efficiently. They also want to be correctly informed of any ingredients they might be allergic to
- On the other side of the counter, managers want their catering teams to work productively and concentrate on preparing food and serving customers, not on time-wasting, repetitive administrative tasks
- And a third factor to throw into the mix is the legislative red tape that every food establishment needs to adhere to. One such regulation is the Food Information for Consumers (FIC) Regulation, which the EU has recently introduced; restaurants, cafés and catering companies now have to legally provide details of products that contain any of the 14 allergens it has specified, such as egg, milk, peanuts and sesame seeds
Leading Danish wholesaler Shoe-D-Vision was aware that the mobile devices it used to help partners select and buy stock at it sales exhibitions were not up to scratch. As a retailer that enjoys a reputation for being a technology trailblazer it looked to deploy new mobile computers.
This is the last in a short series of blogs looking at the devil-in-the-detail of providing Click & Collect in a way that remains profitable rather than becoming a de facto “loss leader” offering. For this last blog we’re reminding ourselves why this is all important in the first place - customer experience – and thinking about the future. We’ll look at an end-to-end customer journey (click-collect-return) for a young woman named Susan, and at what technology impacts at what stage of customer engagement.
One of the core reasons that retailers are struggling to make their Click & Collect operations profitable is the huge increase in returns that Click & Collect has generated. Retailers who may have innocently thought that offering another channel and wider choice for the customer was just another box to tick-off have been caught out by the fact that the omni-channel reality has meant a change in customer mindset, which means they have to deal with the complexity of more returns.
As we discussed in the first part of this latest blog series, numerous industrial environments have still not upgraded to an industrial wireless network, instead relying on the same standard network currently supporting their carpeted space. This is causing serious issues for businesses, as complex working environments demand a dependable, powerful connection in order to cope with their ever changing and chaotic nature, extreme conditions and diverse range of devices.
Are you and your WiFi technology a match made in heaven, or is it a tortuous, high maintenance relationship?