A whopping 99 percent of hotel guests arrive carrying at least one mobile device.[i] And 85 percent of all hotel guests want to use their mobile devices to access hotel services.[ii] That’s why an estimated 64 percent of hotels offer their guests free Wi-Fi services when they travel. [iii]
But savvy hotels are using these Wi-Fi networks – along with smart Bluetooth/beacon location technology – to step up their customer service even more.