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The Visible Value Blog

10 Steps to finding the right mobile device: Part two

Posted by Steve Northcott

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March 19, 2015 at 11:44 AM


Finding the right mobile device for your business isn’t easy by any means, so to help you we’ve compiled a list of the 10 most important factors you should consider before making an investment in a consumer or enterprise grade mobile solution. In part one of this two part blog series we started with summarising the first five considerations - in our conclusive blog, we take a look at the final five critical steps to consider when finding the right mobile device for your organisation. 

1. Connectivity Options and Quality

Device connectivity requirements can vary from needing connection in a building, to needing connectivity for workers who constantly operate in the field. If it’s important that your device has high quality connection when on the move, have you considered the need for WAN/WLAN connections for your workers

2. Manageable, Control and Support 

What pressures will your chosen mobile device put on your IT department? Are you running a hybrid company device and BYOD IT strategy? You need to consider where upgrades and troubleshooting takes place and whether or not your employees will be responsible for finding their own support for any BYOD solutions.

3. Support and Repair Services 

Are you aware of the implications of device failures within your business and are there contingencies in place? Multiple device failure may cause problems for frontline employees, resulting in a negative impact on customer service levels. A device failure could also be disastrous for any services involving mobile payments. Having an effective support and repair plan will ensure a fast turnaround of any repairs, equipping your workforce with working technology and ensuring productivity remains high.

4. Lifecycle Management 

Constantly replacing and upgrading faulty devices can result in a mixed fleet of devices in your workforce – causing endless headaches for IT support. Are you aware of the support complications and extra financial outlays involved with a multi-device strategy?  For example, a power charger for a new model may not be the same as the previous device.

5. Total Cost of Ownership (TCO)

There are a number of different factors to understand when calculating the total potential cost of any device. It’s important to identify where extra costs can originate from, as the cost of any device goes far beyond the initial purchase price.

This is just a brief overview of the final five steps of our 10 steps to finding the right mobile device for your organisation.

To download our complete ’10 Steps to Finding the Right Mobile Device’ eBook, please click here, or the download button below:

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Topics: Supply Chain, Manufacturing, EMEA, T&L, Field Mobility